Glossary

Retrieval-Augmented Generation (RAG)

التوليد المعزّز بالاسترجاع

A technique that combines a large language model (LLM) with a private knowledge base. When a user asks a question, the system retrieves relevant documents from the knowledge base, then feeds them to the LLM to generate a grounded, accurate answer. Used in AI operator consoles to let staff query internal pricing sheets, SOPs, or client records in natural language—in both Arabic and English.