Illustrative example, not a client
Storm week, Nashville
Emergency and storm work, 3 crews, dispatcher in the office until 5 pm
What a storm week looks like with the system in place: triage by text and by AI receptionist, a "we are full until" message, and the follow-up that fills the second week.
Assumptions
- Normal week
- 70 calls
- Storm week
- 300+ calls in four days
- Office hours
- Dispatcher answers 8 am to 5 pm, nobody after
- Crew capacity
- Fully booked by day two
- Average storm job
- $1,800
Before
By the second morning the voicemail is full. The dispatcher answers one call while four ring out. After 5 pm nothing is answered at all. Jobs go to whichever company picks up, and the company that did the most work that week still loses most of the calls it got.
What the system does, week by week
- 1
Day 1, the storm
Storm mode switched on from the owner's phone: the missed-call text asks for a photo and an address and says when a person will call. The AI receptionist answers everything the dispatcher cannot, flags "tree on house" and "line down" as emergencies and texts the owner at once.
- 2
Day 2
Crews are full. The "we are full until Monday" message goes out to new routine callers with the booking link for the following week. Emergencies still ring through. Every conversation sits in one inbox with a stage.
- 3
Days 3 to 7
The dispatcher works the inbox instead of the phone: photos, addresses and booked slots. Non-emergency leads get the two-day follow-up on their own.
- 4
Week 2
The calendar for week two is already full from the booking link, before the trucks finish week one. Review requests go to the storm customers, when relief is highest.
The maths, on these assumptions
If 300 calls come in and the office can answer 90 of them, 210 would normally go to voicemail. With text-back and the receptionist answering the rest, even a quarter of those becoming booked work at $1,800 is a very different week. The exact number depends on crew capacity, which is why the booking link matters as much as the answering.
Run your own numbersWhat changes for the owner
The owner spends the storm on the trucks, not on the phone, and still knows about every emergency within a minute of the call.
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