Glossary term
What is Review request?
Short answer
Review request is a message asking a happy customer to leave a review of the business, usually sent by text or email with a direct link to the review page.
Review request, explained for tree service owners
Reviews help homeowners choose a tree service they do not know, and most people rarely leave one unless asked. A review request is a short, polite message sent soon after a job is finished, with a direct link so it takes only a moment. Ask every customer, not only the ones you think are happy, and never offer payment or write reviews yourself. Ask on the platforms customers actually use, such as Google, and reply to each review. Steady, honest requests build trust over time.
Related terms
- A2P 10DLC
A2P 10DLC is the US carrier registration system for business text messages sent from regular local phone numbers. This is a short…
- Review gating
Review gating is showing a review request only to happy customers and steering unhappy ones to a private form. It is against Google's…
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