Free tool
Review reply builder
By Umair Nawaz, founder of Lirevon Updated How we test tools
Got a Google review and not sure what to say? Pick the stars and what the customer mentioned. You get three calm replies in a local-business voice, each under 600 characters. Then paste your final draft into the checker before you post it. No AI, just fixed templates and rules. Nothing you type leaves your browser.
Related: Reviews guide · Review request builder · Review target calculator · Review velocity.
1. The review
2. You
Your sign-off and contact are saved in this browser only. Nothing is sent to Lirevon.
Your three replies
Drafts from fixed templates. Read each one, change the words to sound like you, and only post what is true.
3. Check your draft before you post
Paste or edit your reply here. The checker looks for a customer phone number or email, a street address, arguing words, a discount or refund offer, words that admit legal fault, and a missing offline next step.
Checker results
Rule-based check. It catches common risks, not every one. You are still the last check.
Do and don't in a public reply
Do
- Thank them, even for a 1-star review.
- Say sorry for how the visit felt, in plain words.
- Give your own phone or email and ask them to reach out.
- Sign with your name. People trust an owner more than a logo.
- Wait until you are calm. A reply posted an hour later is better than an angry one now.
- On a damage claim, call your insurer first. Short explanation, not legal advice.
Don't
- Post the customer's phone, address, last name, price or job details.
- Argue the facts or call the review a lie in public.
- Offer a discount, refund or free work in the reply.
- Admit legal fault ("we damaged your fence") or talk about insurance.
- Blame the crew member by name or the customer.
- Paste the exact same line on every review.
How the replies are built
- 4 or 5 stars, nothing wrong ticked: thank them, add one line for each thing that went well, mention the service, sign off.
- 4 or 5 stars with a problem ticked: the same, plus one line that notes the problem and gives your contact for a private talk.
- 1 to 3 stars: thank them, say sorry for each problem ticked (most serious first: damage, then lateness, crew, communication, cleanup, price), take it offline with your contact, sign off.
- Damage claims always use "we take it seriously and want to look into it". The words never admit or deny fault.
- Length: lines are added in that order until the reply would pass 600 characters. Anything left out becomes "the other points you raised".
- Privacy: only the first word of the name is used. No customer details are ever added.
Questions about review replies
Should I reply to every Google review?
Yes, if you can. A short thank-you on a 5-star review shows you are paying attention. A calm reply on a bad review matters, because future customers often look at how the owner handled it.
Should I reply to 5-star reviews too?
Yes. Thank the person, mention the job if they did, and pass praise on to the crew. Keep it short and real. Do not paste the exact same line on every review. This tool gives you three versions so you can rotate.
How do I reply to a bad review without making it worse?
Wait until you are calm. Thank them for the feedback, say you are sorry the visit did not meet their expectations, and give them your phone or email so you can talk it through. Do not argue the facts in public, even if you think they are wrong.
Can I say sorry without admitting fault?
Yes. "I am sorry this was your experience" is different from "we caused this". You can own how the customer felt and promise to look into it, without saying who is legally responsible. Short explanation, not legal advice. For anything serious, ask your insurer or a lawyer.
What if the customer says our crew damaged their property?
Keep the public reply short: you take it seriously and want to look into it directly. Do not admit fault, deny it, or talk about insurance in public. Call your insurer, gather your job photos and notes, then talk to the customer in private. Short explanation, not legal advice.
Should I offer a discount or refund in my reply?
Not in public. It can look like you are paying for a better review, and it invites others to complain for a discount. If you decide a refund or credit is fair, offer it on the phone or by email. The checker on this page warns you if your draft mentions one.
What if the review is fake or from someone who was never our customer?
Google lets business owners report a review that breaks its policies. You can also reply calmly, for example: "We cannot find a job under this name. Please call us so we can look into it." Do not accuse the person of lying in public.
How long should a review reply be?
Short. Most good replies are two to four sentences. This tool keeps each reply under 600 characters so it reads easily on a phone.
Can I use the customer’s name in the reply?
Use only the first name they show on their review, or no name at all. Never add their last name, street, phone number, job price or other details from your records. This tool only uses the first word of the name you type.
Do review replies help my Google ranking?
Google’s own tips for local businesses suggest replying to reviews. Nobody outside Google can say exactly how much it counts. The bigger win is trust: people choosing a tree company read the replies.
Is anything I type sent to Lirevon?
No. The replies are built in your browser from fixed templates. There is no AI call and nothing is sent anywhere. Your owner name and contact are kept in this browser only, so the form is filled in next time.
Replies are half of it
Good replies. Then more reviews.
Lirevon sets up review requests after every job, missed-call text-back, an AI receptionist and follow-ups for tree companies, so happy customers actually leave the review.