Free tool
Review request builder
By Umair Nawaz, founder of Lirevon Updated How we test tools
Write the words you send after every tree job. Enter your company, your crew lead and your Google review link. You get a text, one reminder, an email and a leave-behind card, all ready to copy. The rules that keep you on the right side of Google's review policy are below.
Related: Reviews guide · Review request · Review gating · Review target calculator.
Your details
Texting rules in plain words: only text customers who gave you their number and agreed to texts, keep your business name in the message and keep the STOP line. Short explanation, not legal advice. Check yours with the text compliance checker.
Text message request
Reminder text (send once, 2 to 3 days later)
Email subject
Email body
Leave-behind card text
Tip: print it on card stock or a business card back. To add a QR code, make one from your review link with any free QR code maker and check it scans.
The rules
Five rules for asking for reviews
- Ask every customer. Same words, every job, no picking and choosing.
- Never pay for reviews. No money, discounts, gift cards or prize draws in return for a review. Google does not allow it.
- Never ask only happy customers. Screening people first and sending only the happy ones to Google is review gating, and it is against Google's review policy as we understand it.
- Send within a day of the job. Same day is best, while the clean yard is still fresh in their mind.
- One reminder at most. If there is no review after the reminder, let it go.
Also: no reviews from yourself, family or staff, and do not write reviews for customers. Short explanation of Google's policy as we understand it, not legal advice.
How the counter works
- If every character is a standard text character, one segment holds 160. Longer messages split into parts of 153 each.
- A few standard symbols like
[ ] { } ~ ^ | \ €count as 2 characters. - If there is any emoji, curly quote or other special character, the whole message switches to 70 per segment, or 67 each when split.
- Segments = 1 if it fits in one, else characters ÷ split size, rounded up. Counts are estimates; your texting service may count a little differently.
How to get your Google review link
General steps. Google changes its button names and menus often, so the current wording may be different.
- Sign in to the Google account that manages your Business Profile.
- Search your business name on Google or open it in Google Maps. Your profile tools show at the top for owners and managers.
- Look for the option to ask for reviews. It is often called "Ask for reviews" or "Get more reviews".
- Google shows a short review link (usually starting with g.page). Copy it.
- Paste it in the box above, then open it on your own phone once to check it opens the review box for your business.
- Save the link in your phone notes so the crew lead can send it from the job site.
No profile yet, or it needs work? Start with the Google Business Profile builder.
Questions about review requests
When should I send a review request?
The same day the job is finished, or the next day at the latest. The customer still remembers your crew, the cleanup and how the yard looks. Waiting a week makes a reply much less likely.
How many reminders can I send?
One, a few days after the first request. After that, stop. More messages feel like pressure, and pressure is not what you want a review to be about. This tool writes the first request and the one reminder.
Can I give a discount or a gift card for a review?
No. Google's review policy, as we understand it, does not allow offering anything of value in exchange for a review, and paid or rewarded reviews can also break consumer protection rules. Short explanation, not legal advice. Ask, make it easy, and leave it at that.
Can I ask only the customers who were happy?
No. Picking only happy customers, or sending unhappy ones somewhere else first, is review gating, which Google's policy does not allow as we understand it (check the current policy). Ask everyone the same way. If a customer had a problem, fix it and talk to them, but still let them review if they want to.
Is it okay to text customers asking for a review?
Text only customers who gave you their number and agreed to get texts from you, keep the business name in the message and include a STOP line. Register your number for business texting before you send at volume. Short explanation, not legal advice. Our text compliance checker walks through it.
Where do I find my Google review link?
Open your Business Profile while signed in to the Google account that manages it, then look for the option to ask for or get more reviews. Google shows a short link you can copy. The exact button names change over time, so follow the steps on this page as a general guide.
Should the crew ask in person too?
Yes, a quick word at the end of the job helps. The crew lead can say thanks, mention that a text with the review link is coming, and leave the card. Keep it the same for every customer.
Why does the SMS segment count matter?
Long texts are split into parts and each part is billed as its own message by most texting services. Some phones also show split messages out of order. Keeping the request to one segment is cheaper and reads better.
What do I do if I get a bad review?
Reply calmly and briefly, thank them, own what went wrong if something did, and offer to talk offline. Do not argue in public. Our review reply builder helps you write it.
Is anything I type sent to Lirevon?
No. The messages are built in your browser. Your inputs are only kept in this browser on this device so the form is filled in next time. Clear your browser data to remove them.
Stop remembering to ask
Ask every customer. Automatically.
In the Lirevon system, the review request goes out from your number when you mark a job done, with one reminder if there is no reply. Same words for every customer, no gating. It sits next to missed-call text-back, follow-ups and booking.