Glossary term
What is TCPA?
Short answer
TCPA is the Telephone Consumer Protection Act, a US federal law with rules for calls and texts to consumers, including when permission is needed. This is a short explanation, not legal advice.
TCPA, explained for tree service owners
The TCPA is a US law that limits how businesses can call and text consumers, especially with automated systems. In general, it expects businesses to have the right kind of permission, to honor requests to stop, and to avoid certain contact times. Penalties can be serious, so it is wise to take it seriously. For a tree service, this means texting people who contacted you, keeping records, and respecting STOP replies. This is a short explanation, not legal advice. Ask a qualified lawyer about your own situation.
Related terms
- Opt-out (STOP)
Opt-out (STOP) is the way a person tells a business to stop sending text messages, usually by replying STOP, after which the business…
- Text-to-pay
Text-to-pay is a way for a business to send a payment request by text message, so the customer can pay by card through a secure link on…
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