Free tool
AI receptionist script builder
By Umair Nawaz, founder of Lirevon Updated How we test tools
Decide what an AI phone receptionist should say and do when it answers your tree company's calls. Fill in your greeting, services, towns, emergencies, booking rules, price policy and handoffs. You get a full script, the summary text you would receive, and a test-call checklist to copy or print.
Related: What an AI receptionist is, Voice AI, Call routing, Storm season callers, Our offers.
Script document
AI receptionist script
Draft built from your answers. Read it aloud, change the words to sound like you, and test it before it goes live.
Test-call checklist
Call from a phone that is not your business line. Tick each one when it works.
Made with lirevon.com/tools/ai-receptionist-script-builder. A draft script, not legal advice.
How the builder works
- Greeting = your company name + "the company's assistant" + one open question, in the style you pick.
- Emergency check comes before any other question. If the caller says one of your emergency words, the script skips booking, gives the safety line and texts you at once.
- Questions are the ones you ticked, in this order: the tree, where it is, then who is calling.
- Booking only offers slots inside your windows, at least your minimum notice away and no further than your days-ahead limit.
- Prices and handoffs follow your policy word for word. Anything not covered becomes a call back from a person.
- Summary text holds one line for every question you ticked, so you can act on the call without listening to it.
Done for you
Lirevon sets up exactly this in the Core plan
The Core plan is $497 a month with $997 setup. Included: AI receptionist answers what you miss, books the estimate (300 min/month included). We build the script from the same parts as this tool on your kickoff call, you listen to a test call and change anything, and we read every transcript for the first two weeks. The receptionist only answers calls you miss, and it tells callers it is an assistant when they ask. It never pretends to be a person.
Questions about AI receptionist scripts
What should an AI receptionist say when it answers?
Your company name, that it is the company's assistant, and an open question about the caller's tree. Keep it to one or two short sentences. Callers want to say what happened, not hear a menu.
Does the AI receptionist have to say it is not a person?
Short explanation, not legal advice: rules on AI voices and call recording differ by state and keep changing. The honest habit is simple. The greeting calls it the company's assistant, and when a caller asks, it says plainly that it is a virtual assistant and offers a call back from a person. Lirevon sets its receptionist up to do this.
What counts as an emergency for a tree company?
You decide. Most owners pick a tree on a house or car, a tree on a power line, and a tree blocking a road or driveway. Those calls skip booking, get marked urgent and reach your phone at once. If anyone is hurt, the assistant tells the caller to call 911 first.
Should the AI receptionist give prices on the phone?
Only if you want it to, and only ranges you have approved in writing, said with "the real price comes from the estimate". If you would rather not, it explains that every tree is different and books the estimate visit instead. It never guesses, discounts or matches another quote.
Which calls should go straight to me?
Anything where a wrong word costs you: complaints, insurance claims, commercial, HOA or city work, discount requests and questions about an existing job or invoice. The assistant takes the name, number and reason, promises a call back in the time you set, and texts you.
How many questions should the assistant ask?
Only what you need to book and prepare the estimate. Ask about the tree first, then where it is, then who is calling. Every extra question is one more chance for the caller to hang up, so drop anything you can get from a photo.
Can it book estimates straight into my calendar?
Yes, when it is connected to your booking calendar. Set the visit length, the windows you want to offer, the minimum notice and how far ahead it may book. It offers two real open slots and confirms one by text.
What about callers who speak Spanish?
On Lirevon's Core plan the receptionist answers in English. Spanish answering is part of the Growth plan ($997 a month). On any plan, the script can say that someone will call back, and the summary flags the language so you know who should return the call.
How do I test the script before it goes live?
Make the test calls on the checklist from a phone that is not your business line: a normal booking, each emergency, an out-of-area town, a price question, each handoff, and "are you a real person?". Check that the summary text reaches you within a minute and has every field.
What if the caller hangs up on the assistant?
With Lirevon the missed-call text-back still goes out within 30 seconds, and you get a summary of whatever the caller said before hanging up.
Does Lirevon set this up for me?
Yes. The AI receptionist is part of the Core plan ($497 a month). We write the script from your kickoff call using the same parts as this builder, you listen to a test call and change anything, and we read the first two weeks of transcripts to tighten it.
Is anything I type sent to Lirevon?
No. The script is built in your browser. Your answers are only kept in this browser on this device so the form is filled in next time. Clear your browser data to remove them.
A script needs a phone that answers
Write the script. Then catch every call.
Lirevon sets up missed-call text-back, an AI receptionist, follow-ups and review requests for tree companies. Start with a free audit of how your calls are answered today.